• Permanent, Full time| Location: Elizabeth Park
• Collaborative and client focused team | Experienced and supportive leadership
• SCHCADS Crisis Accommodation Employee L 3 + super + PBI salary packaging

Help young people aged 15–25 access safety, support and opportunities through responsive intake and case management.

The Role

Centacare is offering a permanent full-time position for an experienced Intake Worker - Case Manager within our Domestic Violence unit. Reporting to the Manager of Homeless Services, you’ll work Monday to Friday, with an on-call duty every four weeks to support, guide, and provide debrief Support.

As the Intake Worker - Case Manager, you will be directly involved in providing outreach and support to individuals, couples and families between 15-25 years who are homeless or at risk of homelessness.  Services are located in the Playford and Gawler Council areas. Services are delivered in a range of accommodation contexts such as properties owned by SA Housing Trust, Community Housing or private rental, with support also being delivered to young people at home and in a family context.

The key duties in this role will include:

• Conduct Intakes and Assessments to determine needs
• Conduct ongoing risk and safety assessments for at risk young people
• Conducts assertive outreach within the community
• Provide crisis support to presenting clients with high risk and complex needs
• Providing case management to support clients and ability to manage a case load.
• Advocate for clients and work with government, non-government, and community agencies to achieve case plan goals
• Work alongside Adelaide North West Homelessness Alliance

 About You

As an experienced Intake Worker - Case Manager, you bring a deep understanding of homelessness and case management expertise. Your compassion shines through as you listen empathetically and non-judgmentally to each individual's story. Known for your exceptional communication skills and ability to build strong relationships, you thrive in collaborative team environments. Driven and solution-focused, you're committed to empowering individuals to overcome homelessness and achieve lasting change

Qualifications and Skills:

Essentials 

• Tertiary qualifications in Human Services (Diploma or higher) or extensive experience in the field; a University Degree in Social Work is highly regarded.
•  Minimum 2 years’ experience in a similar role
• Proven crisis intervention skills and experience
• Demonstrated case management expertise, including monitoring, reviewing, and assessing client progress against case plans
• Experience working with young people with complex issues

Desirable 

• Experience in the homelessness sector and in similar organisations 
• Experience in managing tenancies such as moving in and out of property procedures including leases and the application of the Residential Tenancies Act 
• Demonstrated ability to coordinate service delivery on behalf of clients 

See attached Position Description for full details. 

Prior to receiving a formal offer of employment with Centacare, the following documents must be provided for this role:

• Driver’s licence
• Valid Working with Children Check (WWCC)
• Evidence of right to work in Australia
• 100 points of identification

What's in it for you

•  SCHCADS Level 3 Crisis Accommodation Employee + Super 
• Generous salary packaging to help increase your take home pay
• Meal and entertainment card option available
• High performing, goal focused, collaborative & supportive team environment
•  Longstanding and reputable organisation 
• Ongoing training and development opportunities
• Access to our Employee Assistance Program (EAP)
• Study leaves for ongoing employees 
• Health insurance discounts with Bupa

About Us

Each year, we support more than 20,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.

To learn more about us, click on the video Centacare Catholic Family Services - Our Story

How to Apply

Please submit your resume and cover letter (as one document) detailing your interest in this position and outlining the experience and qualifications that you can bring to the role. To access the position description or submit your application click on the Apply button. 

For a confidential discussion about this opportunity please contact Tracy Ingram, Manager on 08 8412 9584.

Closing Date: 5 pm, Tuesday, 3rd March 26

We encourage applicants to apply promptly as applications will be reviewed as they are received, and the job posting may close without notice.

Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged to apply.

With respect, no agencies please.