• Permanent, Full time (1.0 FTE) | Location:  Adelaide CBD
• Collaborative and client focused team | Experienced and supportive leadership
• Generous salary package + PBI salary packaging to increase take home pay

Provide Level 1 & 2 support, solve tech issues, and drive IT excellence in a collaborative team within a dynamic and impactful organisation.

The Role

We have an opening for a dedicated IT Support Specialist to join our close-knit and collaborative team on a full-time basis (1.0 FTE), based in Adelaide City. Reporting to the IT Operations Manager, you will play a pivotal role in delivering Level 1 and Level 2 support, assisting end-users with technical issues, and ensuring seamless IT operations across Centacare.

Centacare’s IT Business Services team drives technology solutions for Centacare and related entities, covering a broad scope, including:

The key duties in this role will include:

• Managing and resolving support tickets and incoming calls.
• Imaging, configuring, and deploying IT equipment like desktops, laptops, and mobile devices.
• Providing remote and in-person technical support for hardware and software issues.
• Assisting with user account management, including provisioning and access rights.
• Performing basic network troubleshooting and maintaining IT inventory.
• Creating and updating technical documentation and knowledge base articles.
• Collaborating with the IT Business Services team to resolve complex issues.

 About You

You are a proactive and technically skilled IT professional with a passion for problem-solving and providing exceptional customer service. With a solid foundation in IT support, you bring a mix of technical expertise, effective communication, and a can-do attitude to the role.

Essential Criteria

• Previous IT support experience, particularly with Microsoft operating systems and Office 365.
• Familiarity with Active Directory, Group Policy, and basic networking concepts (DNS, DHCP, IP addressing).
• Strong hardware troubleshooting skills and knowledge of software installations.
• Excellent interpersonal skills and the ability to communicate technical concepts effectively.
• Attention to detail, organisational skills, and the ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and ability to work independently and proactively manage workload.

 Desirable skills 

• Experience supporting MacOS and iOS devices.
• Certifications like CompTIA A+ or Microsoft Modern Desktop Administrator.

 Special Conditions: 

• A current driver’s license and willingness to travel for work.
• Availability to work outside standard hours when required.

 See attached Position Description for full details. 

Prior to receiving a formal offer of employment with Centacare, the following documents must be provided for this role:

• Valid Working with Children Check (WWCC)
• Evidence of right to work in Australia
• 100 points of identification

 What's in it for you

• Be part of a collaborative team in a supportive working environment.
• Generous salary packaging to help increase your take home pay
• Meal and entertainment card option available
• High performing, goal focused, collaborative & supportive team environment
• Longstanding and reputable organisation 
• Ongoing training and development opportunities
• Access to our Employee Assistance Program (EAP)
• Study leaves for ongoing employees 
• Health insurance discounts with Bupa
• 6-week maternity leave
• Monthly team get together with morning tea and afternoon nibbles and drinks on the last Friday of every second month

About Us

Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.

To learn more about us, click on the video Centacare Catholic Community Services - Our Story

How to Apply

Please submit your resume and cover letter (as one document) detailing your interest in this position and outlining the experience and qualifications that you can bring to the role. To access the position description or submit your application click on the Apply button. 

For a confidential discussion about this opportunity please contact Brenton Denney, ICT Operations Manager on 08 8215 6773.

Closing Date: 5 pm, Friday 6 December.

We encourage applicants to apply promptly as applications will be reviewed as they are received, and the job posting may close without notice.

Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged to apply.

With respect, no agencies please.